Bagh Privacy Policy

Bagh collects and processes personal information to deliver its services responsibly and in compliance with applicable laws, including the Information and Communication Technology Act of Bangladesh and relevant international data protection standards.

Types of Personal Information Collected

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents
• Payment and transaction details
• Device and browser information
• IP address and location data

Purpose of Collection

Personal information is collected to verify user identity, process financial transactions, fulfil regulatory obligations, and deliver a secure, functional platform experience.

Protection Measures

Bagh applies technical and organisational safeguards to protect user data, including:

• SSL encryption for all data transmissions
• Secure server environments with restricted access
• Regular security audits and vulnerability assessments
• Internal access controls limiting data handling to authorised personnel only

User Rights

Users of the platform hold the following rights regarding their personal information:

• Access: Request a copy of the personal data held on file.
• Correction: Request that inaccurate or outdated information be updated.
• Deletion: Request the removal of personal data, subject to legal retention obligations.

To exercise any of these rights, users may contact Bagh through the official support channels listed on the platform. All requests are handled in accordance with Bangladesh legal requirements and applicable data protection obligations.

Information collected from users is processed for defined, lawful purposes only. Bagh does not use personal data for any purpose beyond what is stated in this policy.

How Collected Information Is Used

• Account Management: To create, maintain, and secure user accounts on the platform.
• Transaction Processing: To facilitate deposits, withdrawals, and payment verification.
• Service Improvement: To identify technical issues, improve platform performance, and enhance user experience.
• Compliance: To fulfil obligations under anti-money laundering regulations, Know Your Customer (KYC) requirements, and applicable Bangladesh law.
• Analytics: To analyse aggregated usage patterns and improve the overall quality of services offered.
• Communications: To send account-related notifications, including transaction confirmations and security alerts.
• Marketing: Where consent has been provided, to send promotional communications about platform offerings. Users may withdraw this consent at any time.

All processing activities are carried out on a lawful basis, either through user consent, contractual necessity, or legal obligation. Bagh does not sell or lease personal information to third parties for commercial gain.

Users retain the right to review and manage the personal information held by Bagh at any time.

Accessing and Updating Information

Users may access their account details directly through the platform’s account settings. If any information is found to be incorrect or outdated, users may submit a correction request through the official support channel. Updates are processed promptly upon verification of the user’s identity.

Requesting Data Deletion

Users who wish to have their personal information removed from Bagh’s systems may submit a formal deletion request. Deletion requests are fulfilled subject to the following conditions:

• The account must not be under investigation or subject to an active dispute.
• Certain data may be retained for a defined period in compliance with legal and regulatory obligations.
• Once the retention period has expired, the relevant data will be permanently removed.

Consent to Security and Payment Processing

By using the Bagh platform, users acknowledge and agree that:

• Personal information may be subject to identity verification and security checks as required by law or internal compliance procedures.
• Payment data may be processed by authorised third-party payment service providers solely for the purpose of completing financial transactions.

These processes are conducted under strict confidentiality agreements and are limited to the minimum information necessary.

The Bagh platform is intended exclusively for adults aged 18 years and above. Users below this age are not permitted to register an account, access services, or engage with any content on the platform.

Age Verification

Bagh implements age verification procedures as part of the registration and KYC process. However, Bagh cannot independently confirm the age of a user without the submission of valid government-issued identification documents. Users are required to provide accurate age information during registration.

Handling of a Minor’s Data

If Bagh becomes aware that personal information belonging to a minor has been collected, the following steps will be taken:

• The associated account will be suspended immediately.
• All personal data related to the minor will be deleted from Bagh’s systems without undue delay.
• A parent or legal guardian may formally request the deletion of a minor’s data by contacting the platform’s support team with appropriate documentation.

Bagh takes the protection of minors seriously and encourages parents and guardians to monitor online activity to prevent underage access to gambling services.

Bagh operates in partnership with service providers and technology partners located in various countries. As a result, personal information collected through the platform may be processed, stored, or accessed in jurisdictions outside of Bangladesh.

Basis for International Transfer

By registering and continuing to use the Bagh platform, users provide informed consent to the transfer of their personal data to countries where Bagh’s operational and technology partners are based. Such transfers are necessary for the delivery of core platform services, including payment processing, identity verification, and technical infrastructure.

Confidentiality Obligations of Partners

All third-party partners engaged in the processing of user data are bound by contractual confidentiality obligations. These agreements require that:

• Data is processed only for the purposes for which it was transferred.
• Appropriate technical and organisational safeguards are maintained.
• Data is not disclosed to unauthorised parties.

Bagh takes reasonable steps to ensure that any international transfer of personal information is conducted under conditions that uphold an equivalent level of data protection to that applied within its primary operations.

This section constitutes a legal disclaimer applicable to this Privacy Policy and its interpretation in specific circumstances.

Scope and Application

The provisions of this disclaimer may alter the scope, interpretation, or operational effect of the rules set out in this Privacy Policy where necessary to address legal, regulatory, or platform-specific circumstances. The disclaimer does not override mandatory legal protections afforded to users under applicable Bangladesh law.

When the Disclaimer Applies

This disclaimer takes effect at the moment a user accepts this Privacy Policy through any of the following means:

• Ticking an acceptance box during account registration.
• Digitally signing or electronically acknowledging the document.
• Continuing to use the platform following notification of any updates to this policy.

By accepting this policy through any of the above methods, users confirm that they have read, understood, and agreed to be bound by its terms, including the provisions set out in this disclaimer. Bagh reserves the right to amend this Privacy Policy as required, with notice provided to users prior to any material changes taking effect.

Cookies are small text files stored on a user’s device when they visit a website. Bagh uses cookies to support the functionality, performance, and improvement of its online platform.

Purposes for Which Cookies Are Used

• Statistical Analysis: To collect anonymised data on platform usage, including page visits, session duration, and traffic sources.
• Behavioural Analysis: To understand how users interact with the platform in order to identify areas for improvement.
• Personalisation: To remember user preferences and settings, providing a more consistent experience across sessions.
• Platform Improvement: To gather performance data that assists in the ongoing development and optimisation of platform features.

Cookie Retention Period

Cookies placed by Bagh are retained for a maximum period of one year, after which they expire and are removed from the user’s device.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform. Continued use of the platform following the display of the cookie notice constitutes acceptance of Bagh’s cookie practices as described in this section.

By accessing and using the Bagh platform, users are considered to have read and fully accepted the terms of this Privacy Policy in their entirety.

Current Version

This Privacy Policy represents the most current and legally operative version of the document. In the event of any conflict between this version and any prior version, the current version shall prevail in all respects.

Policy Updates

Bagh reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or platform operations. Users will be notified of material changes through a notice displayed on the platform or via direct communication to the registered contact details on file. Continued use of the platform following such notification constitutes acceptance of the updated policy.

In certain circumstances, Bagh may be required or permitted to share personal information with third parties.

Circumstances for Sharing Personal Information

• Legal Obligation: Where disclosure is required by law, regulation, court order, or a lawful request from a government or regulatory authority.
• Dispute Resolution: Where sharing information is necessary to investigate, prevent, or resolve a dispute, fraud, or security incident.
• Contractual Agreements: Where third-party service providers are engaged to deliver services on behalf of Bagh under contractual data processing arrangements.

Notification of Third-Party Sharing

Where third-party recipients of personal data are listed on the Bagh platform, users may refer to those listings for further detail. In cases where a specific party is not listed, Bagh will inform affected users of the purpose and scope of any such disclosure to the extent permitted by applicable law.

User Consent

By providing personal information to Bagh and continuing to use the platform, users acknowledge and consent to the sharing of their data with third parties in the circumstances described above. This consent is consistent with the terms of this Privacy Policy and applicable legal obligations.

The Bagh platform may contain links to third-party websites for informational or operational purposes. These external sites are operated independently and maintain their own privacy policies and data handling practices.

Bagh’s Limitation of Responsibility

Bagh does not exercise control over the content, data practices, or privacy standards of any external website. As such, Bagh is not responsible for how personal information is collected, used, or handled by third-party sites accessed through links on the platform.

User Advisory

Users are advised to exercise caution when navigating to external websites from the Bagh platform. Prior to submitting any personal information on a third-party site, users should review the applicable privacy policy of that site to understand how their data will be processed. Bagh recommends that users remain attentive to the privacy practices of any online service they choose to engage with beyond the Bagh platform.